原汁原味商务英语播客第122课:通过电话解决欠款问题
In this Business English Pod lesson we're going to look at discussing problems over the phone. For example today, we'll focus on chasing up an outstanding invoice, or a bill that hasn't been paid on time. 在今天的原汁原味商务英语播客中我们将谈论的是手机问题。比如今天,我们将围绕追讨未及时偿还的发票和账款。
In business, it's not unusual to have a customer who's late with a payment. Sometimes an invoice just hasn't been received; other times the customer might not have the funds to cover the bill. Eventually, you need to call, discuss the problem, and try and work out a solution. 在商务交易中,客户没有及时付款的现象很常见。有时可能是发票没有及时收到,有时可能是客户没有现金偿还。最终,你需要给他们打电话,跟他们说这件事,然后试着解决这个问题。
In today's podcast, we'll practice phrases for introducing the problem, clearly stating the details in a polite but firm manner, making an offer and proposing a solution. 在今天的播客中,我们将来练习解决这个问题的短语,清楚地用礼貌和肯定的方式来处理这样的问题,提出一个解决问题的办法。
The dialog features Marcy, who works for Computer Solutions. Marcy's company provided software and training for Jack Fountain's department at ATI Communications. Months have passed since Marcy submitted her first invoice, but no payment has been made. Now she's calling to find out why. First, she speaks with Donna in the Accounts Payable department. 对话的主角马尔西的职责是解决电脑的故障。马尔西的公司为ATI通信公司杰克源泉部门提供软件和培训。自从马尔西开出第一份发票至今没有收到付款。她现在需要打电话给客户问明原因。首先,她要那个公司的负责付款的部门负责人唐娜交谈。
Listening Questions:
1. Where does Jack think Marcy's invoice might be?
2. What are the payment terms that Jack agreed to?
3. What solution does Jack suggest?
-
商务英语300句:Unit 11 Acceptance 接受
BriefIntroduction在进出口贸易中,洽谈交易程序一般按询盘--发盘--还盘--接受--签订合同这五个环节来进行的。接受是达成交易和订立合同必不可少的环节。接受在法律上叫做承诺。它是指受盘人在发盘有效期内完全同意发盘的全部内容,愿意订立合同的一种表示。一项...
-
澳洲广播电台商业英语教程 Unit11:商务会谈A meeting(1)
澳洲广播电台商业英语教程Unit11:商务会谈Ameeting(1)澳洲广播电台商业英语教程全套文本...
-
职场社交英语 Lesson 36:他或许会有些尴尬
职场社交英语Lesson36:他或许会有些尴尬SCENE③C吉娜到了自己的隔间【他或许会有些尴尬】Zina:He'sonthephonerightnow.I1)imaginehe'sfindingout.吉娜:他现在正在通电话。我想他就要知道了。Dave:What'shegoingtosay?戴夫:那他会怎么说?Zina:Hemightfinditali...
-
商务英语300句:Unit 6 Price 价格
Price价格BriefIntroduction对外贸易中的商品单价通常由四个部分组成,即计量单位、单位价格、计价货币和价格术语。国际贸易中使用的价格术语很多,其中以F.O.B、C.I.F、及C.F.R三种价格术语最为常用。对于这三种价格术语,国际上有多种解释,现将这三种价格术语扼要...