商务口语第100讲:商务谈判(1)
omer satisfaction 客户满意度
A: How do you guarantee the customer satisfaction?Sometimes they have unreasonable requests.
B: The way is always to say "yes" to a customer, but the "yes" is conditional.
A:你们怎样保证客户满意呢?有时他们会提一些不合理的要求。
B:关键是对客户永远说“是”,但这个“是”是有条件的。
of market share 得到/失去市场份额
A: Why did we lose so much of the market share?
B: The government put a control on the loans. People are not buying cars like a year ago.
A:我们为什么会失去这么多的市场份额?
B:政府对贷款实施了控制,人们不像一年前那样愿意买车了。
rt/export 进口/出口
A: How could we import parts from China to reduce our costs?
B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
A:我们怎么能从中国进口零件来降低成本呢?
B:大家都这样做,我们为什么不应该这么做呢?一定有办法。
tooling 付费工装
A: Are we going to pay for the tooling?
B: Yes. For this program, we will provide paid tooling.
A:你会付工装费吗?
B:是的,对这个项目我们会提供付费工装。
games 敷衍搪塞
A: He was playing games with me.
B: We need to figure out how to nail him.
A:他是在敷衍我。
B:我们得想办法控制住他。
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